Interlogics/GE Troubleshooting

Press * + * (2 asterisks) for a system status report.  Your keypads and/or interior siren will beep according to the current arming level. The keypad will display current status information, for example, “SENSOR 03 BYPASSED,” “SYSTEM BATTERY IS OK,” or “AC POWER IS OK.”  To silence the trouble beeps, enter off and your 4-digit code as if you were to disarm the system.

This indicates a “low battery condition”.  If your home/business had a recent power outage, wait 4-6 hours and see if the battery recharges on its own.  If the “System Low Battery” on your keypad does not clear after 4-6 hours, your backup battery needs to be replaced.  12V 5A batteries can be purchased for replacement.  Sun Ray Security can also install a new backup battery for you. Please call for service.

Click on our You tube page for detailed instructions on how to properly replace batteries in GE wireless smoke detectors.

Go to the security system panel box usually found in the basement or closet. Open the panel box & locate the battery (approx. 4″x4″ black cube.)

Unhook the battery by removing the black and red leads (wires) from the battery (wiggle off).  Replace the battery and reattach leads (red to red – black to black).  Plug the transformer back in and replace the screw.  You may need to reset your system by performing the *+* system status check.  You may also need to arm/disarm your system to have it return to normal state.

This means your system has stopped communicating with Central Station.  The most common reasons this would happen is:

(1)   You have changed your phone service provider or phone number – contact American Alarms to schedule a service call to have your phone service reconnected or reprogrammed.
(2)   Your local phone provider has changed service or has service issues in your locale, contact your phone service provider.
(3)   If you use DSL Internet, your security panel requires a DSL filter just like all the phones in your home, contact American Alarms to schedule a service call for installation of a security panel approved DSL filter.
(4)   If none of the above 3 conditions have occurred, test your system with Central Station at (919) 460-5995  and they will assist you.  If after testing your system, your communication is not working, contact American Alarms 919-460-5995  to schedule a service call.

Be sure to let the system stay in alarm with the sirens sounding for at least 30 seconds before silencing or canceling the alarm.

For standard telephone clients:
Ensure that your phones are operational by placing a call. If this works, contact us to schedule service.

For VoIP clients:
As above, also ensure that you have an Internet connection. If both are working, contact us to schedule service.

For Cellular/ Radio clients:
Contact us to schedule service.

Have you checked to make sure your security system siren is making the loud noise?  The security system siren will have a continuous sounding blare (intermittent beeps are smoke detectors).  If you have gone to your keypad, performed the *+* system status, and armed/disarmed your system … and have no Trouble Conditions on your keypad, the security system may not be sounding.  PLEASE CHECK YOUR SMOKE DETECTORS TO MAKE SURE THEY ARE NOT GOING OFF.  If the noise is coming from a smoke detector, you may need to reset the device or change its battery.

My alarm is going off and I can’t get it to turn off.

• Unplug the security system power supply transformer.
• Then disconnect or pull off one of the wires that is attached to the battery.

This will power down the security system. Once you have done this, contact us to schedule service. The homeowner/business owner must be notified by the person that set off the alarm to get the code.   If you are unable to get in touch with the owner/manager of this system or if this is a new system that has only been reactivated, the System must be powered down.

Pressing the 7 key followed by the 1 key (7 + 1) to toggle your door chimes on/off.

Consult your user manual for directions to enter Programming Mode.

Arm: [2] Stay + Code, or [3] Away + Code
Disarm: [1] Off + Code Check Faulted Zones: Press [*] Status
Smoke Reset: [1] + Code to silence alarm, then [1] + Code again to reset the smoke detector
Change Code: To change the MASTER CODE,  Enter the programming menus by pressing [9] + the current System Master Code. Press [1][1][0]. Enter the desired 4-digit System Master Code, then press [#].  Press ‚ [*][4][#] to exit the programming menus.

To change a USER CODE,

1. Enter the programming menus by pressing [9] + System Master Code.
2. Press [1][0] nn [0] where nn is user 00 through 15.
3. Enter the desired 4-digit code, then [#].
4. Press ‚ [*][4][#] to exit the programming menus.

Delete Code:

1. Enter the programming menus by pressing  [9] + System Master Code.
2. Press [1][0] nn [0] where nn is user 00 through 15.
3. Enter the System Master code, then [#].
4. Press ‚ [*][4][#] to exit the programming menus.

Chime On/Off: [7] + [1]
Bypass Zones:
Indirectly: [2] Away + Code + # or [3] Stay + Code + [#]
Directly: [#] + Code + Zone Number
Power Down Panel: Pull one wire off battery. Then unplug the panel transformer if you know where it is.  It is a beige box plugged into a nearby power outlet.  If you can’t find it, then disconnect wire on far left terminal on terminal strip (terminal 1).

Commands at a Glance

Disarm the system and or cancel an accidental alarm.

1 + CODE

Arm to Level 2STAY.

2 + CODE

Arm to Level 3AWAY.

3 + CODE

Send a police alarm.

Press and hold both POLICE buttons for 2 seconds.

Send an auxiliary alarm.

Press and hold both AUXILIARY buttons for 2 seconds.

Send a fire alarm.

Press and hold both FIRE buttons for 2 seconds.

Arm system with No Delay.

2 + CODE + 4 or 3 + CODE + 4

Arm system for Latchkey.

2 + CODE + 6 or 3 + CODE + 6

Bypass a sensor.

Indirectly: 2 + CODE + . or 3 + CODE + .

Directly: . + CODE + Sensor Number

Arm system silently. 5 + 2 + CODE or

5 + 3 + CODE

Arm system with exit lights off.

2 + CODE + 0 or 3 + CODE + 0

Turn all lights on/off. 0 + 0

Turn specific lights on/off.  0 + Light number

Check the system status. Press the star button.

Turn Chime on/off.   7 + 1

Turn Energy Saver on/off.   7 + 2

Disable local phone access.

(This is a phone command only.)

. + 7 + 3

Check alarm memory.   7 + 6