General Security System FAQs

Random or miscellaneous beeps throughout a premise are commonly mistaken to be associated with the security system. Your keypad will display any troubles. If you do not see any troubles on the keypad and or it shows that the system is ready to arm, then the beeping is most likely from something else on the premise such as an existing battery operated smoke or CO detector and it is letting you know that it is time to replace the 9-volt battery inside. Please make sure that this is not the case before requesting for service to avoid an unnecessary service call.

DSC Keypad
Panels: Most DSC Panels
Arm: Enter Code OR Press Stay or Away button for 2 seconds Disarm: Enter Code Check Faulted Zones: For alpha keypad, Press [>] key to scroll through open zones. Smoke Detector Reset:

PC2550

1. Press [#] to silence alarm
2. Press [*][4] (hold down the 4 for several seconds) to reset smoke detectors.

DSC4020

1. Enter valid code to silence, then
2. Enter valid code to reset smokes.

PC1550

1. Press [#] to silence
2. Press [*][7] to reset smokes.

DSC4010

1. Enter access code to silence alarm.
2. Press [*][4] to reset smokes.

PC5010 (Power 832)

1. Press [#] to silence
2. With LED keypad, press [*][7][2] to reset smokes.

With alpha keypad, press [*] to enter Function List > scroll with arrow keys to find “Output Control” > The display will read “Select Output” > Scroll with arrow  keys to find “Sensor Reset” > press the [*] key to reset smokes.

Change code: [*][5] + Master Code + user number 01 to 32 + new access code (4 digits).
Press the [#] key to exit the Menu. Bypass Zone(s): Enter [*][1] + zone number to be bypassed (1-digit zone #)

My alarm is going off and I can’t get it to turn off.

1. Go to the security system panel box usually found in the basement or closet. Open the panel box & locate the battery.
2. Unplug the security system power supply transformer.
3. Then disconnect or pull off one of the wires that is attached to the battery in the alarm control box. This will power down the security system. Once you have done this, contact us to schedule service.

Follow the input sequence below. Only the master code will work for this. This is time sensitive; you will need to push a button every second all the way through the sequence.

(*5, MASTER CODE, 40, NEW CODE, #)
The keypad will give a short beep as confirmation.

• To add a user code you will first have to assign a user number to the person/group you want to give the code to. The user number is any number between 1 and 72 (minus 40). Once you have done this follow the sequence below.
  (*5, MASTER CODE, TWO DIGIT USER NUMBER, USER CODE, #)
  The keypad will give a short beep as confirmation
• To change a user code simply follow the steps above and insert a new 4 digit user code.
• To delete a user code, follow the steps below.
  (*5, MASTER CODE, TWO DIGIT USER NUMBER, *, #)
  The keypad will give a short beep as confirmation
• If you need assistance call our office during normal business hours and one of our programmers will gladly assist you.

Several things can affect your ability to arm your system. The first place to look is your keypad. Is the green light lit on your keypad? If not see below. If it is on, are you using the correct code? Are you using the correct arming sequence? See below.

My keypad is displaying an amber Triangle.
Enter *2 and compare against the troubleshooting chart on page 8 of the user manual, or page 10 of the pdf user manual. Below is a brief explanation of the most commonly found issues.

• 3 Telephone line fault; The system has detected a telephone line fault.
• For cellular service customers: Cellular service may be interrupted for short periods of time due to reasons such as cellular tower maintenance and, atmospheric interference.  Please test the system (see below) to see if service has been restored. Attempt the test again if unsuccessful after an hour.
• 4 Indicates that a failure has occurred in the telephone communication portion of your system. Please test the system (see below) to see if service has been restored.
• 8 Loss of clock information. To reset the clock enter (*6, MASTER CODE, 1,) and then enter the time (in 24 hr format) followed by the date. HH/MM, MM/DD/YY and then push #. EX. 4:12 pm on December 23, 2019 would be: 16/12, 12/23/17.

Call the monitoring center at 1-919-460-5995. You will need to supply them with your account number and your password. Ask them to put your account on test for one hour. (Longer if you feel it is necessary. Be aware that the system will automatically come out of test at the end of this time; and while it is in test the monitoring center will not call anyone when they receive a signal.) Test your system by arming it, and then setting it off by opening a door/ window or walking through a motion area. Allow the siren to stay on for about 45 seconds and then turn the system off. Be sure to reset the system after you turn it off. Call the monitoring center and ask them what signals they have received. Once they have successfully received the signals, ask them to take your system out of test. If no signals were received send us a request for service. “FC” will appear on your keypad shortly.

Entering *2 will display the trouble condition. Please take note of it and compare against the user manual chart (see above). This will silence the condition until it can be resolved.

Enter the “OFF” sequence twice. (4 digit master code+1)

You may have an issue with your communications method.

If you have traditional phone lines, check to see if your home phones are functional. If they are not, open your main security panel  (it is a beige metal box usually found in your basement or in a closet that usually has an American Alarms Security decal on it.)

Inside you will see a 2-inch by 2-inch beige square device with a large phone plug connected to one end of it.

Unplug this and you will remove the security system from the phone line. If this resolves the issue, contact us to schedule service. If this does not resolve the issue, the security system is not interfering with your phone or DSL/Internet connection, and you should contact your telephone provider.

• If you have VOIP phones (Comcast, Att , etc.) follow the steps above. Try the test a second time after about a half hour. Because of the nature of VOIP phones it may be that local bandwidth usage impaired the signal sent.
• If you are using a Cellular/Radio communications method, try retesting after a half hour. If there is still no response contact us.

***Some alarms have built in delay dialing of up to a 45 seconds to prevent accidental police dispatches we can sometimes adjust these just ask.

Your user manual is an excellent source of information on your system. It goes into much more detail than we have the space for in the Troubleshooting FAQs.  For your convenience we have included downloadable copies (PDF format) for the systems we offer.

When a zone is not closed the green light will remain off until it has been closed. Push and hold the OPEN button (open door button on the lower right) the keypad will then display the zone/s that are open. Check to be sure that the items on the zone are closed securely. If they appear to be shut securely and the light is still off, try opening and closing them again. Sometimes the item appears shut but is not shut all the way. (This is especially true of window contacts.) If none of these suggestions work, please contact us for service via the link at the left. We will then contact you to schedule your service call.

There are four different ways to arm your system. An explanation follows each setting.

• Away– Press and hold the Away button (empty house, 2nd from top on the right.) or Enter code and leave through an entry door. Arms all devices and allows for entry and exit time.
• Stay-Press and hold the Stay button (man in house button, at top on right.) or Enter code and DO NOT open any door. Arms the system with the motion detectors off and allows an entry delay.
• Instant– Add *9 after either of the arming methods above. This setting removes the entry delay. It allows you to leave BUT, does not allow an entry delay (nighttime setting).

4 digit code turns the entire system off.

All trouble signals and or random beeps will display on the keypad. To silence a trouble signal you must enter your 4-digit code and off. Random or miscellaneous beeps throughout a premise are commonly mistaken to be associated with the security system. Your keypad will display any troubles. If you do not see any troubles on the keypad and or it shows that the system is ready to arm, then the beeping is most likely from something else on the premise such as an existing battery-operated smoke or CO detector and it is letting you know that it is time to replace the 9-volt battery inside. Please make sure that this is not the case before requesting for service to avoid an unnecessary service call.

If trouble beeps are related to a low battery issue, for a battery replacement guide with instructions on what type of batteries to use and how to replace them.

Follow the input sequence below. Only the master code will work for this. This is time sensitive; you will need to push a button every second all the way through the sequence.

(4 digit master code+8+02+new master code new master code, again)
The keypad will give a short beep as confirmation.

To add a user code you will first have to assign a user number to the person/group you want to give the code to.  Once you have done this follow the sequence. (4digit master code+8+user number+4 digit user code) Only the master code will allow you to add, delete or change other user codes. You will start by entering the 4-digit master code, 8, followed by the 2-digit user number proceeded by the new 4-digit user code. Each code is associated with a user number. For example, Sun Ray Security has an installer code which lets us in to program the system only, this is user number 01, the master code is user number 02 and is the most important code as is the only code that will allow you to make these changes.  All key presses must be entered consecutively taking no longer than 1 second between each key press.  You can test this code now by entering the 4-digit code and off and listen for the confirmation “beep”. Any additional codes set up for other users such as other family members or neighbors will start at user 03 and so on. It is always important to keep track and list these users with the name, user code and user number associated and will prove useful to reference when the time comes to make a change. Be sure to always update the user code list with 919-460-5995 to update your records of who is and is not allowed on the premise.

• To change a user code simply follow the steps above and insert a new 4 digit user code.
• To delete a user code, follow the steps below.
  (4 digit master code+8+the user number to delete+*(star button))
  The keypad will give a short beep as confirmation

Several things can affect your ability to arm your system. The first place to look is your keypad. Is the green light lit on your keypad? If not see below. If it is on, are you using the correct code? Are you using the correct arming sequence?

Below are some commonly seen trouble conditions and a short explanation.

• FC Indicates that a failure has occurred in the telephone communication portion of your system. Please test the system (see below) to see if service has been restored. Contact us for service.
• For cellular service customers: Cellular service may be interrupted for short periods of time due to reasons such as cellular tower maintenance and, atmospheric interference.  Please test the system (see below) to see if service has been restored. Attempt the test again if unsuccessful after an hour.
• BAT Indicates that a low system battery accompanied by “beeping” at the keypad. If this condition persists for more than one day (with AC present) contact us for service.
• Bat + Zone number Indicates that there is a low battery condition in the wireless transmitter on the zone displayed. Accompanied by a single “beep” (about once every 30 seconds) at the keypad. Either replace the battery yourself, or contact us for service. battery replacement guide with instructions check the battery type on the side of the battery on what type of batteries to use and how to replace them. If the battery is not replacedwithin 30 days, a CHECK display may occur.
• No AC Check to make sure that you have power in the home.
• Ensure that the power supply (transformer) is still plugged into the receptacle.

• Ensure that all of your breakers are in the “ON” position or reset breaker.
• The transformer maybe plugged into a resettable ground fault protected receptacle and may need to be reset by simply pushing the reset button.

If all of the above are correct, contact us 919-460-5995  to schedule service.

• The system is operating on battery power only due to an AC power failure. If only some lights are out on the premises, check circuit breakers and fuses and reset or replace as necessary. If AC power cannot be restored and a “low system battery” message appears. Contact us for service.

Call the monitoring center at 1-919-460-5995. You will need to supply them with your account number and your password. Ask them to put your account on test for one hour. (Longer if you feel it is necessary. Be aware that the system will automatically come out of test at the end of this time; and while it is in test the monitoring center will not call anyone when they receive a signal.) Test your system by arming it, and then setting it off by opening a door/ window or walking through a motion area. Allow the siren to stay on for about 45 seconds and then turn the system off. Be sure to reset the system after you turn it off. Call the monitoring center and ask them what signals they have received. Once they have successfully received the signals, ask them to take your system out of test. If no signals were received send us a request for service and we will schedule a service appointment with you. “FC” will appear on your keypad shortly.

To silence the beeping simply press any button. Or press in your code+1. Please note that the screen should be displaying a trouble condition on the keypad. Please take note of it and then see “My keypad is displaying something I haven’t seen before.”

Enter the “OFF” sequence twice. (4 digit master code+1)

You may have an issue with your communications method.

If you have traditional phone lines, check to see if your home phones are functional. If they are not open your main security panel  (it is a beige metal box usually found in your basement or in a closet that usually has a Sun Ray Security decal on it.)

Inside you will see a 2-inch by 2-inch beige square device with a large phone plug connected to one end of it.

Unplug this and you will remove the security system from the phone line. If this resolves the issue, contact us to schedule service. If this does not resolve the issue, the security system is not interfering with your phone or DSL/Internet connection, and you should contact your telephone provider.

• If you have VOIP phones (Comcast, Vonage, etc.) follow the steps above. Try the test a second time after about a half hour. Because of the nature of VOIP phones it may be that local bandwidth usage impaired the signal sent.
• If you are using a Cellular/Radio communications method, try retesting after a half hour. If there is still no response contact us using the request service link and we will schedule a service call with you.

***Some alarms have built in delay dialing of up to a 45 seconds to prevent accidental police dispatches we can sometimes adjust these just ask.

Your user manual is an excellent source of information on your system. It goes into much more detail than we have the space for in the Troubleshooting FAQs.  For your convenience, we have included downloadable copies (PDF format) for the systems we offer.

When a zone is not closed the green light will remain off until it has been closed. Push the *(star button) the keypad will then display the zone/s that are open. Check to be sure that the items on the zone are closed securely. If they appear to be shut securely and the light is still off, try opening and closing them again. Sometimes the item appears shut but is not shut all the way. (This is especially true of window contacts.) If the zone displayed is a Motion detector have everyone in the room standstill and check again. If none of these suggestions work, please contact us for service.

There are four different ways to arm your system. An explanation follows each setting.

• Away– 4 digit code+2 Arms the entire system and allows an entry delay.
• Stay-4 digit code+3 Arms the system with the motion detectors off and allows an entry delay.
• Maximum– 4 digit code+4 Arms the entire system and does not allow an entry delay (nighttime setting).
• Instant– 4 digit code+7 Arms the system with motion detectors off and does not allow an entry delay (nighttime setting).

4 digit code+1 turns the entire system off.

Press * + * (2 asterisks) for a system status report.  Your keypads and/or interior siren will beep according to the current arming level. The keypad will display current status information, for example, “SENSOR 03 BYPASSED,” “SYSTEM BATTERY IS OK,” or “AC POWER IS OK.”  To silence the trouble beeps, enter off and your 4-digit code as if you were to disarm the system.

This indicates a “low battery condition”.  If your home/business had a recent power outage, wait 4-6 hours and see if the battery recharges on its own.  If the “System Low Battery” on your keypad does not clear after 4-6 hours, your backup battery needs to be replaced.  12V 5A batteries can be purchased for replacement.  Sun Ray Security can also install a new backup battery for you. Please call for service.

Click on our You tube page for detailed instructions on how to properly replace batteries in GE wireless smoke detectors.

Go to the security system panel box usually found in the basement or closet. Open the panel box & locate the battery (approx. 4″x4″ black cube.)

Unhook the battery by removing the black and red leads (wires) from the battery (wiggle off).  Replace the battery and reattach leads (red to red – black to black).  Plug the transformer back in and replace the screw.  You may need to reset your system by performing the *+* system status check.  You may also need to arm/disarm your system to have it return to normal state.

This means your system has stopped communicating with Central Station.  The most common reasons this would happen is:

(1)   You have changed your phone service provider or phone number – contact American Alarms to schedule a service call to have your phone service reconnected or reprogrammed.
(2)   Your local phone provider has changed service or has service issues in your locale, contact your phone service provider.
(3)   If you use DSL Internet, your security panel requires a DSL filter just like all the phones in your home, contact American Alarms to schedule a service call for installation of a security panel approved DSL filter.
(4)   If none of the above 3 conditions have occurred, test your system with Central Station at (919) 460-5995  and they will assist you.  If after testing your system, your communication is not working, contact American Alarms 919-460-5995  to schedule a service call.

Be sure to let the system stay in alarm with the sirens sounding for at least 30 seconds before silencing or canceling the alarm.

For standard telephone clients:
Ensure that your phones are operational by placing a call. If this works, contact us to schedule service.

For VoIP clients:
As above, also ensure that you have an Internet connection. If both are working, contact us to schedule service.

For Cellular/ Radio clients:
Contact us to schedule service.

Have you checked to make sure your security system siren is making the loud noise?  The security system siren will have a continuous sounding blare (intermittent beeps are smoke detectors).  If you have gone to your keypad, performed the *+* system status, and armed/disarmed your system … and have no Trouble Conditions on your keypad, the security system may not be sounding.  PLEASE CHECK YOUR SMOKE DETECTORS TO MAKE SURE THEY ARE NOT GOING OFF.  If the noise is coming from a smoke detector, you may need to reset the device or change its battery.

My alarm is going off and I can’t get it to turn off.

• Unplug the security system power supply transformer.
• Then disconnect or pull off one of the wires that is attached to the battery.

This will power down the security system. Once you have done this, contact us to schedule service. The homeowner/business owner must be notified by the person that set off the alarm to get the code.   If you are unable to get in touch with the owner/manager of this system or if this is a new system that has only been reactivated, the System must be powered down.

Pressing the 7 key followed by the 1 key (7 + 1) to toggle your door chimes on/off.

Consult your user manual for directions to enter Programming Mode.

Arm: [2] Stay + Code, or [3] Away + Code
Disarm: [1] Off + Code Check Faulted Zones: Press [*] Status
Smoke Reset: [1] + Code to silence alarm, then [1] + Code again to reset the smoke detector
Change Code: To change the MASTER CODE,  Enter the programming menus by pressing [9] + the current System Master Code. Press [1][1][0]. Enter the desired 4-digit System Master Code, then press [#].  Press ‚ [*][4][#] to exit the programming menus.

To change a USER CODE,

1. Enter the programming menus by pressing [9] + System Master Code.
2. Press [1][0] nn [0] where nn is user 00 through 15.
3. Enter the desired 4-digit code, then [#].
4. Press ‚ [*][4][#] to exit the programming menus.

Delete Code:

1. Enter the programming menus by pressing  [9] + System Master Code.
2. Press [1][0] nn [0] where nn is user 00 through 15.
3. Enter the System Master code, then [#].
4. Press ‚ [*][4][#] to exit the programming menus.

Chime On/Off: [7] + [1]
Bypass Zones:
Indirectly: [2] Away + Code + # or [3] Stay + Code + [#]
Directly: [#] + Code + Zone Number
Power Down Panel: Pull one wire off battery. Then unplug the panel transformer if you know where it is.  It is a beige box plugged into a nearby power outlet.  If you can’t find it, then disconnect wire on far left terminal on terminal strip (terminal 1).

Commands at a Glance

Disarm the system and or cancel an accidental alarm.

1 + CODE

Arm to Level 2STAY.

2 + CODE

Arm to Level 3AWAY.

3 + CODE

Send a police alarm.

Press and hold both POLICE buttons for 2 seconds.

Send an auxiliary alarm.

Press and hold both AUXILIARY buttons for 2 seconds.

Send a fire alarm.

Press and hold both FIRE buttons for 2 seconds.

Arm system with No Delay.

2 + CODE + 4 or 3 + CODE + 4

Arm system for Latchkey.

2 + CODE + 6 or 3 + CODE + 6

Bypass a sensor.

Indirectly: 2 + CODE + . or 3 + CODE + .

Directly: . + CODE + Sensor Number

Arm system silently. 5 + 2 + CODE or

5 + 3 + CODE

Arm system with exit lights off.

2 + CODE + 0 or 3 + CODE + 0

Turn all lights on/off. 0 + 0

Turn specific lights on/off.  0 + Light number

Check the system status. Press the star button.

Turn Chime on/off.   7 + 1

Turn Energy Saver on/off.   7 + 2

Disable local phone access.

(This is a phone command only.)

. + 7 + 3

Check alarm memory.   7 + 6

1. Wait for ready light to illuminate.  (Close all doors and cease any motion.)
2. Enter your code OR press the exit button.
3. Leave the premises.

1. Wait for ready light to illuminate.
2. Press the stay button.  (Doors will be armed, motion detectors will not be active.)

Upon returning to your residence the keypad will “tone” for 30 seconds until a valid code is entered.

1. Determine the nature of the alarm.
2. Enter your code.
3. Enter *-7 after the premises are cleared of what caused the alarm, i.e., cooking smoke, dust or steam.  This will reset the smoke detectors.

Smoke detectors and low temperature devices are active 24 hours a day regardless of the armed state of the system.

If you observe the yellow service light illuminated call 919-460-5995 for assistance.

To send a manual test and reset a “Failure to Communicate”: Enter * 44 and then the code. This will send a test signal and restore communication to the receiver.

Unplug the security system power supply transformer.

Then disconnect or pull off one of the wires that is attached to the battery in the alarm control box.

This will power down the security system. Once you have done this, contact us to schedule service.

Press [LEAVE] or [STAY]. Then enter your CODE. If you selected [STAY], the keypad will ask you to confirm the interior and delay setting. Press [CONFIRM].

Press [DISARM] and enter CODE.

If keypad says [ZONE(S) NOT READY], press [DISPLAY] to view faulted zones.

First, enter CODE to silence alarm. If a smoke detector is latched in alarm, the keypad will say [SUPERVISORY/TROUBLE]. You can press the scroll key to verify the trouble condition(s).  Press [SMOKE RESET] and then your CODE.

Press Menu Scroll Key 3 times. Press [PROGRAM]. Enter Master Programming Code. Press [CONTROL PANEL]. Press Function Number (01 for user code 1 — thru — 17 for user code 17). Press [FIND] when prompted. Display will show first digit of this users code.  Enter each digit of desired new code.  Codes must be 5 digits in length. If you want a shorter code, use trailing zeros (i.e. code 555 would be entered 55500.)

Press Menu Scroll Key twice. Press [DAY MONITOR]. Enter CODE.

If enabled, keypad will give [LEAVE] and [STAY] options when displaying [ZONE(S) NOT READY]. Press [LEAVE] or [STAY].  Either [BYPASS] or [OVERRIDE] will display. Select this option. If more than one zone is faulted, scroll through faulted zones and bypass or override.

My alarm is going off and I can’t get it to turn off.

1. Go to the security system panel box usually found in the basement or closet. Open the panel box & locate the battery.
2. Unplug the security system power supply transformer.
3. Then disconnect or pull off one of the wires that is attached to the battery in the alarm control box.
4. This will power down the security system. Once you have done this, contact us 919-460-5995 to schedule service.

Press [1] plus code.

Press [1] plus code.

Lift cover on keypad. Press [2], then your code. For 8 seconds, lights become zone display lights.

Press [9] + Master Programming Code.  Panel will beep twice, all lights will blink, [Press # corresponding to user number you want to add/change], Panel will beep 3 times, [Enter 5 digit new code], (shorter code can be entered by putting zeros after code) after 5th digit panel will beep one long beep.

My alarm is going off and I can’t get it to turn off.

1. Go to the security system panel box usually found in the basement or closet. Open the panel box & locate the battery.
2. Unplug the security system power supply transformer.
3. Then disconnect or pull off one of the wires that is attached to the battery in the alarm control box.
4. This will power down the security system. Once you have done this, contact us to schedule service.

Used to reset any entry error and to allow you to exit out of an operation.

(Auxiliary)

(Hold Up)

When enabled, these keys activate the auxiliary alarms (Fire, Police, Medical) or call your pager. Consult with your Security Company Representative for details.

Bedtime; selected door, window and interior sensors are ON

Building is occupied; selected door & window sensors & ON.

No one at home; total protection; all sensors are ON.

These keys, followed by your passcode, are used to turn your system ON. Each key corresponds to a different level of security.

Used to turn OFF, silence, or cancel conditions.

Used in programming to store entered data. May also be used to disable the entry and exit countdown time when pressed during the countdown time when turning the system ON with STAY or NIGHT.

This key is used to view system information.

Used to activate a door strike or other access output function.

Used to enter the programming mode.

Allows you to perform system testing.

Resets all smoke detectors in alarm.

Turns the door/window monitor ON or OFF.

Extends or postpones the Automatic-ON by one hour.

Allows you to turn your system ON with one or more zones intentionally left unprotected until the system is turned OFF.

Allows you to view events on the keypad. If a printer is attached, you may print the recorded activities.

Allows you to display the most recent zones where an alarm occurred.

First, try to determine where the noise is coming from. The security system only produces couple of different sounds, and these come from the keypad or the siren. If what you are hearing does not sound familiar, here are some common sounds that are confused with the security system noises:

Chirping (one single beep every minute or so) – Typically, this is coming from one of the smoke detectors that came with your house. It means that the 9-volt battery needs to be replaced. This noise has nothing to do with the security system.

Buzzing – There is nothing that normally buzzes in the security system. In a small number of cases, this noise could be a malfunctioning power supply (transformer). These are plugged into a receptacle in your home, close to the main security box.

Beeping – There are a large number of household items that might be responsible for this noise. We have found many different culprits for this noise: cell phones, fax machines, computers, alarm clocks, etc.

The best method to check this before ordering service from the phone company or American Alarms is to open your main security panel  (it is a beige metal box usually found in your basement or in a closet that usually has an American Alarms Security decal on it.)

Inside you will see a 2-inch by 2-inch beige square device with a large phone plug connected to one end of it.

Unplug this and you will remove the security system from the phone line. If this resolves the issue, contact us to schedule service. If this does not resolve the issue, the security system is not interfering with your phone or DSL/Internet connection, and you should contact your telephone provider.

Check to ensure that you have your door chime function turned on by viewing at the keypad that it does say the word “Chime”. If you do not see this and would like to enable the chime feature, enter your 4-digit code then 9 consecutively taking no longer than 1 second between key presses.  Follow the same procedure to also toggle off this feature. If the door chime function is turned on and not chiming, contact us to schedule service.

Systems beep to alert you of a trouble condition or during arming entry/ exit period. Some conditions occur because of situations in the home outside of Sun Ray Security control. Issues such as loss of phones or power are a common occurrence. You can silence the trouble beeps by entering your 4-digit code and Off consecutively taking no longer than 1 second between key presses. You can then view the trouble condition by pressing the Star (*) button.  If after following the troubleshooting guidelines you need service please, contact us to schedule service.

No. The system comes equipped with a standby battery backup. When the power returns, the system will begin recharging the battery automatically. The system will remain in the same status that it was in when it powered down (i.e. armed if the system was on, off if the system was off).

Be sure to let the system stay in alarm with the sirens sounding for at least 30 seconds before silencing or canceling the alarm.

For standard telephone clients:
Ensure that your phones are operational by placing a call. If this works, contact us to schedule service.

For VoIP clients:
As above, also ensure that you have an Internet connection. If both are working, contact us to schedule service.

For Cellular/ Radio clients:
Contact us to schedule service.

Only the master code will allow you to add, delete or change other user codes. Each code is associated with a user number. For example, the master code on most of our systems is user number 01 and is the most important code as it is the only code that will allow you to make these changes. When programming a new code, all key presses must be entered consecutively taking no longer than 1 second between each  key press.  You can test the new code by trying to arm and disarm using this code. Any additional codes set up for other users such as other family members or neighbors will start at the next available user number and so on. It is always important to keep track and list these users with the name, user code and user number associated and will prove useful to reference when the time comes to make a change. Be sure to always update the user code list with American Alarms 919-460-5995 for records of who is and is not allowed on the premise. For more detailed instructions pertaining to your specific system, follow this link and click on the system keypad that resembles the model you have or follow the link at the bottom of that page if yours is not listed and do a search for the make and model that you do have.

Your door or  window installer may take care of this for you. If so, please test the system by turning on your door chimes, open the window(s)/ door(s) and listen for the beep once they have completed the work. If you hear the beep with each opening, the security system has not been affected. If not, or if your carpenter is unable to do this, contact us to schedule service.

Are you coming in the correct entry door? Sun Ray Security sets up a limited amount of entry doors for maximum protection. If this is the same door you have always come in and this just started, or if you have changed your main entry point into the house, we may need to reprogram the system to accommodate this. Please contact us to schedule service.

• Check to make sure that you have power in the home.
• Ensure that the power supply (transformer) is still plugged into the receptacle.
• Ensure that all of your breakers are in the “ON” position or reset breaker.
• The transformer maybe plugged into a resettable ground fault protected receptacle and may need to be reset by simply pushing the reset button.

If all of the above are correct, contact us to schedule service.

1. Unplug the security system power supply transformer.
2. Then disconnect or pull off one of the wires that is attached to the battery.
3. This will power down the security system. Once you have done this, contact us to schedule service.

Your new provider may take care of reconnecting your system for you. You should test your system once they have completed the work. If the system does not transmit signals through your new provider’s service, or if your new provider is unable to connect the system, contact us to schedule service.